Our experience and expertise help ensure your success.
From easy-access, self-managed training, to dedicated project managers who can walk you through the entire process, personalized support from our Professional Services team can help deliver a fast, smooth implementation for every type of organization.
Why Professional Services?
Save time and harness maximum power from LIFENET System, CODE-STAT, or HealthEMS. Rely on Professional Services support for tailoring your solution, integrating it with current systems and processes, training users, and optimizing features.
Customize the solution to meet your unique needs
Work with our experts to identify the features or modules that will deliver the information and functions you need.
Make software implementation faster and easier
Simplify deployment and start using your system quickly, without business disruption.
Learn efficiently, at your own convenience
Get your team up to speed fast with training options that work for your circumstances.
Ensure smooth interaction with other systems and processes
- Rely on a dedicated project manager, who works with you to understand your entire operation and then configure interfaces, educate users, and make your new solution a time-saving, trusted part of their work.
- For your ePCR, automate or streamline data interfaces with CAD, billing, and third-party agency systems, defibrillation devices, organizational recordkeeping, and regulatory agencies.
Develop team confidence and competence faster
- Follow easy, step-by-step implementation processes and critical-path timelines.
- Take advantage of proven procedures and tools that can be tailored to your situation.
- Use our proven train-the-trainer approach to develop internal experts and provide comprehensive education to super-users, managers, and anyone who enters data.
- Make the most of your investment with a well-planned, prompt, and complete implementation by our experienced team using standard project management methodology.
Get help when, where, and as you need
- Draw on various support options before, during, and/or after you begin using your new solutions.
- Reduce workloads on internal technical resources and free them for more valuable use of their time.
- Choose from self-guided online training and support or custom, onsite options that quickly deliver self-sufficient users.
- Rely on a specialized technical support team to address user questions or technical concerns to improve system optimization.
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