Emergency Care

Troubleshooting

 

"No modem was found" error

 

Cause

This error can occur for one of the following reasons:

  • An Ethernet cable is not plugged into your computer.
  • The Ethernet cable is not plugged in properly.
  • The Ethernet cable may be faulty.

 

Solution

Try one of the following solutions:

  • Make sure that the gateway/modem is properly connected to the system connector on the LIFEPAK 15 monitor/defibrillator.
  • Make sure that the LIFEPAK device is turned on.
  • Make sure that your computer is connected to the gateway/modem with an Ethernet cable.
  • If the computer and modem are already connected with an Ethernet cable, check that the cable is plugged in properly at both ends.
  • Try using a different Ethernet cable.

 

 

"Incompatible version" error 

 

Cause

This error can occur for one of the following reasons:

You are trying to update the gateway/modem to an incompatible version of the LIFENET Advanced Wireless Gateway software. You cannot continue with the update.

 

Solution

 

Check that you have the latest version of the LIFENET Advanced Wireless Gateway update tool. You can download the latest version from the LIFENET System website under System > Resource Center. Ensure you are updating a compatible gateway/modem model (e.g., MultiTech MTR-LAT1).