Emergency Care

Troubleshooting

"No modem was found" error

 

Cause

This error can occur for one of the following reasons:

  • A USB cable is not plugged into your computer.
  • The USB cable is not plugged in properly.
  • The USB cable can be faulty.
  • There might be a problem with the USB port on the computer.

 

Solution

Try one of the following solutions:

  • Make sure that the modem is connected to the LIFEPAK device properly.
  • Make sure that the LIFEPAK device is turned on.
  • Make sure that your computer is connected to the modem with a USB cable.
  • If the computer and modem are already connected with a USB cable, check that the cable is plugged in properly at both ends.
  • Try using a different USB cable.
  • Try plugging the cable into a different USB port on the computer.


More questions? Email solutionssupport@stryker.com, call 1-800-732-3081, or contact your sales representative.